Enhance Your Members’ User Experience (UX)

No matter the mission, size, or benefits, Membership associations all have one thing in common: their members are their customers. Delivering top customer service is paramount to recruiting and retaining those members. Typical examples of customer service delivery outlets include face-to-face meetings and telephone calls, but one place that can get overlooked is your website.…

Simplification is the Path to Harmony in 2020

As 2019 begins to wind down, I am reflecting on what I learned this past year. The main concept I keep returning to is a message I learned attending my first .OrgCommunity Solutions Day: “Keep it Simple.”   You Can’t Be Everything to All Your Members  Garth Jordan, Chief Strategy Officer and Senior Vice President of the Healthcare…

GUEST BLOG: Life After Launch

When launching a new AMS platform, people often plan for the “go-live” and less so for the daily use, new integrations, and ongoing management that the system will require. As a companion to our previous joint webinar, Life After Launch, Rebecca Achurch of Achurch Consulting breaks apart the first 12+ months into manageable pieces so that…

Your Members are Texting – Are You?

Going to a public place and passively people watching used to be a fun pastime. In the not-so-distant past you might have seen a group of teenage girls giggling while checking out a cute boy from their class or two business professionals walking by, talking to each other about a big client. Today you would…

Tips for Launching a Digital Transformation in an Analog World

Why Transform? Years ago, we started working with an association that thought they wanted to upgrade to a progressive association management solution (AMS) like Altai’s. They only offered yearly memberships and hosted one event annually. Their membership was comprised of individuals who participated in a historical event, and their membership was declining. They weren’t looking…