Experience

What it's like to work with Altai

Our clients find that the Altai Systems team becomes a part of your team as we are committed to the long-term success of your technology initiatives. With more than 17 years in the association industry, we are in it for the long haul and will be there to support our software and integrations as your business and markets continue to change and evolve.

Consultative approach with open communication and real people, from discovery to implementation to support
Not afraid to say "no", to ensure your upgrade path
Product team who has done their research around the needs of our clients and industry, not just cool bells and whistles
Partner who wants to share in your vision, now and as it evolves well into the future and committed to your long term success

WHAT WE DO

Implementation Services

Our implementation methodology starts first and foremost with the client in mind. Whether we take a discovery-first approach or a rolling discovery/configuration, we work with our clients to find the best fit for the project. With our team of experts in requirements gathering and configuration, combined with your subject matter experts and project team, we create a roadmap for the most effective implementation to meet your needs.

Project Kick-off & Initial Planning Meetings

Discovery & Configuration

Data Management

Training & User Acceptance Testing

Go-Live & Beyond

How We Support Clients

BEYOND IMPLEMENTATION

Roadmap

Altai is committed to a product roadmap that incorporates feedback from internal and external resources. Our roadmap approach focuses on weighted factors such as customer experience and productivity.

Customer Support

The Altai Support Team takes care of you after the initial launch. We work with you to resolve issues that arise and provide portals for you to communicate directly with people from Altai and other organization/peer users. Our resource site includes webinar and training recordings, documentation, and additional resources.

Upgrades

Our out-of-the-box product upgrades are included at no additional charge. We strive to keep all client’s customization free, ensuring that all client upgrades are included within their existing licensing fees. Altai plans upgrades that fit your schedule.