At FCA, we needed a business platform that would support our current business needs and scale with our growing organization. We implemented the Altai Performance version of the product with quick implementation. The Altai Microsoft platform has helped immensely.
Being a career-long association professional, I have worked with a wide range of AMS platforms. Altai System’s CRM platform is easy to use, highly customizable and makes it easy to create new revenue models. Service is one area where Altai really shines. We have the ability to directly connect with our project manager Gini, or even one of the main partners, Mike Frye. The business operates to serve its clients and help them solve problems. We always feel like we are very important clients, not just a faceless client.
Altai was accommodating but also understood the urgency of bringing us live in sixty days. I work for a very well known standards and conformity assessment organization and we were looking for an AMS to replace our iMIS system that would run on Microsoft CRM. Unlike the iMIS “steel box”, Altai takes advantage of all the 21st-century capabilities of Microsoft CRM. Of the solutions we reviewed, Altai stood out head and shoulders above the rest, both from a technical and business standpoint. Their solution is rock solid and their customer service is superlative.
This implementation was an association management replacement project. This included software selection, business process re-engineering, and implementation of a 500 users ERP/ CRM program supporting 500,00 international memberships. The goal of this project is to support future growth objectives while supporting the organization and improving the value it provides. The core component is to replace the existing association management system (AMS) and all integration points, with an enterprise solution.
Our organization just went live with the Altai System/Dynamics 365 a few months ago. From the contract negotiation through implementation to post-go-live support, we had a very pleasant experience. Every Altai staff we have worked with was extremely professional and helpful! They are very responsive to all the questions we have.
Dynamics 365 is a great system and can do anything you can imagine. but it is also very complex and different from the traditional AMS in many aspects. It can be overwhelming at the beginning. My recommendation to the new customers is: starting with simple and basic functions and taking some time to familiarize myself with Dynamics 365 before the implementation starts so you have some basic ideas on how the system would work. The system is so easy to customize, you can always add new features later. Altai keeps improving their Altai layer. New features are consistently added to their standard release.
Yes, I would recommend Altai Systems/Dynamics 365 for anyone who is looking for a new AMS or CRM.